Shipping & Returns

family-bike-ride-colorado

Shipping information

  • Items are shipped from our Sparks (Nevada) warehouse unless otherwise stated on the product page
  • Your order will be delivered within 3-7 days 
  • We offer free shipping on all orders above US$39, otherwise shipping is US$6 per order. Excluding to Hawaii and Alaska. 
  • Shipping on all orders to Hawaii is US$70. 
  • Shipping on all orders to Alaska is US$50.  
  • Shipping covers all tax, duty and customs charges for USA orders
  • Items may arrive separately 

    If you have a question about your order, shipping times, or need additional shipping options, please contact us. 

    International orders

    On this website, we also accept Asian orders, including Singapore, Japan, Malaysia, Taiwan & Hong Kong. Asian orders may be subject to tax, import duties and customs charges. Please consider this when making your purchasing decision. All Asian orders are shipped from our Hong Kong warehouse and are delivered in 7-14 days.  
    For orders to other locations, such as Canada, United Kingdom, Europe, Australia and New Zealand, please use the country select tool on this website.

    Please note that we do not currently ship to: Israel, Mexico, Indonesia, Dominican Republic, India, China, Brazil, Russia, South America, South Africa (local stockists available) or United Arab Emirates.

    60-DAY MONEY BACK GUARANTEE

    If for any reason you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund within 60-days of receiving your order. No questions asked. For more information on returning your item(s), see our returns policy below.

    RETURNS POLICY

    If for any reason you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund within 60-days of receiving your order. Your item(s) will need to be unused, in new condition with the original packaging and/or tags still attached. 

    If you wish to return your item(s), contact us here. Please include your name and order number. 

    We will then provide you with return instructions and a delivery address. Returns must have obtained authorisation from us before being sent back for processing. 

    Once your return has been received and processed, we'll issue a refund via the method you originally paid with, excluding any shipping costs you incurred on the original order. The funds may take up to 3 business days to appear in your bank account.  

    *Note, the return address for all apparel worldwide (including kids t-shirts and MTB jerseys), is our New Zealand Shredquarters.

    Order changes and cancellations

    Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy. 

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