Shipping & Returns

family-bike-ride-colorado

Shipping information

USA shipping information:

  • Items are shipped from our Sparks (Nevada) warehouse unless otherwise stated on the product page
  • Your order will be delivered within 3-7 days 
  • We offer free shipping on all orders above US$39
  • Otherwise shipping is US$6 per order
  • Shipping covers all tax, duty and customs charges for USA orders
  • Items may arrive separately 

    If you have a question about your order, shipping times, or need additional shipping options, please contact us

    International orders:

    On this website, we also accept Asian orders, including Singapore, Japan, Malaysia, Taiwan & Hong Kong. Asian orders may be subject to tax, import duties and customs charges. Please consider this when making your purchasing decision. All Asian orders are shipped from our Hong Kong warehouse and are delivered in 7-14 days.  

    For orders to other locations, such as Canada, United Kingdom, Europe, Australia and New Zealand, please use the country select tool on this website.

    Please note that we do not currently ship to: Israel, Mexico, Indonesia, Dominican Republic, India, China, Brazil, Russia, South America, South Africa (local stockists available) or United Arab Emirates.

    60-day money back guarantee

    If for any reason you are not 100% satisfied with your purchase, you can return it to us for a full refund within 60-days. No questions asked. For more information on returning your item, see our returns policy below.

    *Excluding our limited run t-shirts

    Website returns policy

    If for any reason you are not 100% satisfied with your purchase, you can return it to us for a full refund within 60-days. Your item will need to be unused, in new condition with the tags still attached. If you wish to return your item, please follow the steps below:

    • Contact us to let us know you’d like to return your item
    • We will then issue you with a return number and USA return delivery address
    • When you ship the item, please note the return number on the box
    • Please also include a copy of your packing slip or invoice inside the package

    After receiving and approving your return, we'll issue a full refund via the method you originally paid with. This will exclude any shipping costs we incurred on your original order.

    *Excluding our limited run t-shirts

    Order changes and cancellations

    Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy. 

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