Shipping & Returns

Mom and Son riding in the redwoods

Shipping times

  • USA: 5-7 working days (ships from USA)
  • Canada: 5–7 working days (ships from Canada)
  • United Kingdom: 3-5 working days (ships from UK)
  • Europe: 5–10 working days (ships from UK)
  • Australia: 5-10 working days (ships from NZ)
  • New Zealand: 3-5 working days (ships from NZ)

If you have a question about your order, shipping times, or need additional shipping options, please contact us

Tax, duty and customs charges

Our free worldwide shipping covers all tax, duty and customs charges for the following countries:

  • USA (ships from USA)
  • Canada (ships from Canada)
  • United Kingdom (ships from UK)
  • All European countries (ships from UK)
  • Australia (ships from NZ)
  • New Zealand (ships from NZ)

Orders from all other countries may be subject to tax, import duties and customs charges. Please consider this when making your purchasing decision.

60-day money back guarantee

If for any reason you are not 100% satisfied with your purchase, you can return it to us for a full refund within 60-days. No questions asked. For more information on returning on item, see our returns policy below.

Returns policy

We offer a no questions asked, 60-day money back guarantee on all items. If you wish to return your item, please follow the steps below:

  • Contact us to let us know you’d like to return your item
  • We will then issue you with a return number
  • When you ship the item please note the return number on the box
  • Please also include a copy of your packing slip or invoice inside the package

After receiving and approving your return, we’ll issue a full refund via the method you originally paid with. This will exclude any shipping costs we incurred on your original order.

Order changes and cancellations

Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy. 

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