Shipping & Returns
Covid 19 (Coronavirus)
United States & Canada
- After experiencing shipping delays for some time, we are pleased to now be back in stock.
- All USA and Canadian orders will receive their order within 7-10 working days
Singapore, Japan and UAE
- Singapore, Japan and UAE orders are dispatched from our New Zealand warehouse
- These orders will be dispatched early August.
Thanks for your patience whilst our team work hard to process and dispatch all orders as quickly as possible.
Shipping rates and times
- We offer free shipping on all orders above $99
- Otherwise shipping is $6 per order
If you have a question about your order, shipping times, or need additional shipping options, please contact us.
Tax, duty and customs charges
Our free worldwide shipping covers all tax, duty and customs charges for the following countries:
- USA (ships from USA)
- Canada (ships from Canada)
- United Kingdom (ships from UK)
- All European countries (ships from UK)
- Chile (ships from Chile)
Please note we currently do not ship to Indonesia, Taiwan, China, Mexico & Brazil.
Orders from all other countries may be subject to tax, import duties and customs charges. Please consider this when making your purchasing decision.
60-day money back guarantee
If for any reason you are not 100% satisfied with your purchase, you can return it to us for a full refund within 60-days. No questions asked. For more information on returning on item, see our returns policy below.
Website returns policy
We offer a no questions asked, 60-day money back guarantee on all items purchased through our website. If you wish to return your item, please follow the steps below:
- Contact us to let us know you’d like to return your item
- We will then issue you with a return number
- When you ship the item please note the return number on the box
- Please also include a copy of your packing slip or invoice inside the package
After receiving and approving your return, we’ll issue a full refund via the method you originally paid with. This will exclude any shipping costs we incurred on your original order.
If you wish to return an item purchased elsewhere, please contact the original place of purchase.
Order changes and cancellations
Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy.