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Shipping & Returns

family-bike-ride-colorado

Covid 19 (Coronavirus)

We're receiving a large volume of orders right now, and unfortunately we're also experiencing shipping delays due to covid-19.

United States

  • All USA orders received before the 27th of May will be dispatched early June.
  • All USA orders from the 28th of May onwards will be dispatched mid June. 
  • Please note that all handlebar orders are currently delayed until late June. For orders of seats and bars, we will dispatch items separately as soon as each is available.

Canada

  • All Canadian orders received before the 29th May will be dispatched early June.
  • All Canadian orders received from the 30th May onwards will be dispatched early July.
  • Please note that all handlebar orders are currently delayed until late June. For orders of seats and bars, we will dispatch items separately as soon as each is available.

    Thanks for your patience whilst our team work hard to process and dispatch all orders as quickly as possible.

    Shipping rates and times

    • We offer free shipping on all orders above $99
    • Otherwise shipping is $6 per order

    If you have a question about your order, shipping times, or need additional shipping options, please contact us

    Tax, duty and customs charges

    Our free worldwide shipping covers all tax, duty and customs charges for the following countries:

    • USA (ships from USA)
    • Canada (ships from Canada)
    • United Kingdom (ships from UK)
    • All European countries (ships from UK)
    • Chile (ships from Chile)

    Please note we currently do not ship to Indonesia, Taiwan, China, Mexico & Brazil.

    Orders from all other countries may be subject to tax, import duties and customs charges. Please consider this when making your purchasing decision.

    60-day money back guarantee

    If for any reason you are not 100% satisfied with your purchase, you can return it to us for a full refund within 60-days. No questions asked. For more information on returning on item, see our returns policy below.

    Website returns policy

    We offer a no questions asked, 60-day money back guarantee on all items purchased through our website. If you wish to return your item, please follow the steps below:

    • Contact us to let us know you’d like to return your item
    • We will then issue you with a return number
    • When you ship the item please note the return number on the box
    • Please also include a copy of your packing slip or invoice inside the package

    After receiving and approving your return, we’ll issue a full refund via the method you originally paid with. This will exclude any shipping costs we incurred on your original order.

    If you wish to return an item purchased elsewhere, please contact the original place of purchase.

    Order changes and cancellations

    Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy. 

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    Where are we shipping to?

    Using your region's website is the best way to find stockists or learn more about the shotgun seat.

    Other Countries

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