Shipping & Returns

family-bike-ride-colorado

Shipping information

Page updated 16th February 2021.

USA and Canada shipping information:

  • USA & Canada orders are shipping as normal – hooray!
  • Items are shipped from our USA or Canadian warehouse
  • Your order will be delivered within 3-7 days 
  • We offer free shipping on all orders above US$39
  • Otherwise shipping is US$6 per order
  • Items may arrive separately

 

Asian shipping information: 

  • Items are shipped from our New Zealand warehouse
  • Your order will be delivered within 7-14 days (except the products below)
  • We offer free shipping on all orders above US$39
  • Otherwise shipping is US$6 per order
  • Items may arrive separately

Note: We are currently experiencing port delays in Asia which is impacting delivery of the following products:

  • Shotgun Child Bike Seat + Handlebars Combo

Orders for the products above will be dispatched early March.

    If you have a question about your order, shipping times, or need additional shipping options, please contact us

    Tax, duty and customs charges

    Our free worldwide shipping covers all tax, duty and customs charges for the following countries:

    • USA (ships from USA)
    • Canada (ships from Canada)
    • United Kingdom (ships from UK)
    • All European countries (ships from UK)

    Please note we currently do not ship to:

    • Israel
    • Mexico
    • Indonesia
    • Dominican Republic
    • India
    • Taiwan
    • China
    • Brazil
    • Russia
    • Taiwan
    • South America
    • South Africa (local stockists available)
    • United Arab Emirates

    Orders from all other countries may be subject to tax, import duties and customs charges. Please consider this when making your purchasing decision.

    60-day money back guarantee

    If for any reason you are not 100% satisfied with your purchase, you can return it to us for a full refund within 60-days. No questions asked. For more information on returning on item, see our returns policy below.

    Website returns policy

    We offer a no questions asked, 60-day money back guarantee on all items purchased through our website. If you wish to return your item, please follow the steps below:

    • Contact us to let us know you’d like to return your item
    • We will then issue you with a return number
    • When you ship the item please note the return number on the box
    • Please also include a copy of your packing slip or invoice inside the package

    After receiving and approving your return, we’ll issue a full refund via the method you originally paid with. This will exclude any shipping costs we incurred on your original order.

    If you wish to return an item purchased elsewhere, please contact the original place of purchase.

    Order changes and cancellations

    Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy. 

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    Where are we shipping to?

    Using your region's website is the best way to find stockists or learn more about the shotgun seat.

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