Limited Warranty

This warranty statement applies to all products sold by Kids Ride Shotgun Limited, and should be read in conjunction with any written instructions, guidelines, manuals and/or safety text supplied by Kids Ride Shotgun Limited in relation to the relevant product.

Kids Ride Shotgun warrants to the original retail purchaser that the products shall be free, under normal use and maintenance, from any defects in material or workmanship for the warranty periods set out below, subject to the qualifications, exclusions, conditions and limitations set out in this warranty statement. 

Where warranty conditions are met, Kids Ride Shotgun reserves the right to:
- Send a replacement part 
- Replace the entire item if the damage or defect cannot be repaired
- Offer a similar product of comparable value, or refund the price paid, if we cannot replace with the same model

Warranty Periods:

The warranty periods specified below apply from the date of purchase of the original owner and are non-transferable. Warranty claims should be made at the location where the purchase occurred i.e physical retail store or website. All claims will require proof of purchase. 

Dirt Hero Offroad Balance Bike:

- Frame & Fork: 5 years
- Parts & Components: 12 Months  
- 3rd Party Brands: In the event of a warranty claim on third party products (e.g. Magura Disc Brake), the terms of those brands come into effect. Claims need to be taken up at the original point of purchase. If you purchased your product in a retail store, they can co-ordinate this return on your behalf. If you purchased online, our team will act as a intermediary between the original owner and technical service of the brand. If you need assistance contact our team at
- Tires, tubes are specifically excluded from the warranty statement. 

Shotgun Kids MTB Seats: 

- Frame/ rail mounting system: 12 months
- Parts & Components: 12 months  

Shotgun Kids MTB Handlebars: 

- Frame/ rail mounting system: 12 months
- Parts & Components: 12 months  

General Exclusions

This warranty does not cover defects or damage resulting from conditions beyond our control. These include, but are not limited to damages and/or defects resulting from,

- Typical wear and tear (for example brakes, tires and tubes, surface issues, faulty zipper tape, damaged buckles, coating peeling off and/or discoloration of fabrics;

Products being used other than in accordance with their intended use or the use instructions / parameters set out in Kids Ride Shotguns written instructions, guidelines, manuals and/or safety text;

Products being misused, overloaded, stored outside, involved in an accident, or otherwise deemed neglected or abused;

Products being used for competition including but not limited to racing or trials;

Products being used for rental purposes or any commercial application other than those for which the product is intended and which have been specifically approved by Kids Ride Shotgun Limited;

Products being improperly assembled, mounted, or where unauthorised repairs have been made.

Products being altered or modified in any way from the manufacturer’s specifications;

Damage to the user’s bike, electronic devices, cargo, or to any other person or property;

    Maximum Liability:

    To the maximum extent permitted by law, Kids Ride Shotgun's maximum liability in contract, tort, equity, statute, regulation or otherwise for any loss, damage, or injury directly or indirectly resulting from any defect in, or non-compliance of, or use of, the product will not in aggregate exceed the price for the product that caused the loss, damage or injury.

    Pre-owned/ Out of Warranty

    While your product is no longer covered under warranty, our products are built to last and in many cases its a simple replacement part or new component which we keep stock of that could bring your product back to usable condition. 

    Spare Parts

    You may locate the Spare Parts by clicking here. Alternatively, you may contact our friendly support team to see if we can help with sourcing a replacement part purchase link at: